Help & User Support Center
How can we help you?
Search our self-service knowledge base, inspect live network latency, or compose a pre-filled diagnostic ticket directly to our support team.
Target Chain
Robinhood Chain (4663)
OHTTP Gateway
Active · HPKE Sealed
Response SLA
Within 24 Hours
Direct Escalation Channels
24h SLA
Official Email
terrawalletrh@outlook.com
Community
Telegram Channel
Real-time support, news and community discussion.
Alerts
X / Twitter
@TeraWalletRH product updates and feature logs.
Developers
GitHub Issues
Report technical bugs, RPC failures, or feature requests.
Send a Support Inquiry
Pre-filled Diagnostic Ticket (Option A)
Fill in your details below. We generate an exact ticket bundle and open your email client pre-addressed to terrawalletrh@outlook.com with safe, non-sensitive diagnostic metadata.
Frequently Asked Questions
Tera Wallet is completely self-custodial. Your cryptographic keys are created locally on your device and are never uploaded to any cloud server. You can back up using a standard 12-word recovery phrase or export an encrypted Shamir Secret Sharing recovery file. To recover, simply import your phrase or split shares into any Tera client.
Tera Wallet integrates Multicall3 on Robinhood Chain. When you ask the AI Assistant or use batch transfer to send tokens to multiple addresses or @tags in one prompt, the app packages all payments into a single atomic transaction. Either all transfers succeed together, or the entire transaction reverts, saving over 60% on network gas fees.
To protect signers against stale market prices or forgotten unapproved transfers, every proposal (AI drafts or Team Multisig payouts) is bounded by an expiration window (24h, 3d, 7d, or 30d). Once the window lapses, the proposal is permanently locked and rejected, preventing unauthorized or unexpected delayed executions.
USDG (Global Dollar) is the regulated primary settlement asset on Robinhood Chain, pegged 1:1 with the US Dollar. You can receive USDG using your wallet address or personal @tag, spend exact dollar amounts to any recipient, or lock it in tiered staking to earn yield.
Tera Wallet offers three staking tiers for USDG: Flexible Lockup (1.0x multiplier, ~9.2% base APY), 30-Day Lockup (1.25x multiplier, ~11.5% APY), and 90-Day Lockup (1.6x multiplier, ~14.8% APY). Rewards accrue continuously and can be claimed directly from the Staking dashboard.
In the Activity tab on Tera Wallet or the app, click the 'Export CSV' button. You can choose between Standard CSV (universal ledger), Koinly Format (sent/received values and capital gain compatibility), and CoinTracker Format for 1-click import into crypto tax software.
TERA WALLET