Account & Data Deletion

Request complete deletion of your Tera Wallet account and associated data, manage individual sub-wallets, or recover data within our 30-day grace period.

1. Data Deletion & Retention Policy

Tera Wallet is built on principles of user autonomy and cryptographic privacy. When you request an account or data deletion through this form or inside the mobile app, your request is handled under the following strict retention rules:

30-Day Recovery Grace Period:
Upon submitting a deletion request, your account and associated data are immediately placed into a pending deletion status and soft-deleted. For 30 days from the request date, your data is securely isolated and can be restored at any time by clicking "Recover Account & Cancel Deletion" below.

Permanent Deletion: After exactly 30 days, all personal identifiers, off-chain data, session keys, and custom records are permanently and irreversibly erased from all servers and databases.

Separate Sub-Wallet Deletion

If you have created multiple sub-wallets (e.g. Wallet 1, Wallet 2, Wallet 3), you do not need to delete your entire account to remove a specific wallet. You can select "Specific Sub-Wallet Only" below or use the ... menu in the mobile app to delete secondary wallets individually with the same 30-day recovery protection.

Request Account or Wallet Deletion

Submit your wallet address to initiate the deletion process. You will receive 30 days to change your mind and recover your data before it is permanently destroyed.

Check Status & Recover Account

If your account or wallet was scheduled for deletion within the last 30 days, you can check its remaining days or cancel the deletion immediately to restore all data.

Deleting Inside the Tera Wallet Mobile App

You can also delete your account, local data, or individual wallets directly from the mobile app without visiting this website:

Delete Individual Wallets:
• Open the Tera Wallet app.
• Tap your wallet name at the top to open the Wallet Switcher.
• Tap the ... menu next to the wallet you want to remove (e.g. Wallet 2).
• Select Delete this wallet. It will be moved to Recently Deleted where it can be recovered for 30 days.
Delete Full Account & Local Data:
• Go to Settings ➔ Data & Privacy.
• Tap Delete Account & Data.
• Choose Schedule Account Deletion. Your account enters the 30-day recovery window.
Recovering in Mobile:
• Re-open the app or go to the Wallet Switcher ➔ Recently Deleted.
• Tap Restore Wallet within 30 days to immediately regain access.